Refund policy
Returns & Refunds
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos.
We will provide a full refund or replacement at no additional cost, including return shipping.
Change of Mind
Returns are not accepted, as each product is individually sourced to fulfill your order.
How to Request a Refund
- Email us at watasujapan@gmail.comwith your order details and photos
- We respond within 2 business days
- If needed, we provide return instructions and cover shipping
- Refund is processed after inspection
Refund Method & Timing
- Refunds are issued to the original payment method
- Processing time: Within 14 business days
- Confirmation email will be sent
EU Customers — Right of Withdrawal
Customers in the European Union may withdraw within 14 days of receiving their last item.
To request withdrawal:
Include your order number and reason.
- Return shipping is the customer’s responsibility
- Returns are handled manually (no automated system)
- Refunds are processed within 21 business days after inspection
Important Notice
As products are sourced after order placement, we kindly request early withdrawal requests.
If the item has already been purchased, return shipping costs will apply.
Contact Us
For any inquiries:
Email: watasujapan@gmail.com
We aim to respond within 1–2 business days.