Notation Based on the Act on Specified Commercial Transactions

Last Updated: April 14, 2026

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Disclaimer

WATASU is not an official retailer, authorized dealer, or representative of any manufacturer or brand.
All products sold on this site are purchased by WATASU from domestic retail stores in Japan and resold internationally.

Products may not be covered by the manufacturer's official warranty.

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AI-Generated Content

Some content on this website may be created or assisted by artificial intelligence (AI) to enhance clarity and communication.

Content is reviewed and curated by WATASU to maintain quality and consistency.

While we strive to ensure that all information is accurate and reliable, WATASU does not guarantee the completeness, accuracy, or timeliness of all content.

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Quality Assurance

WATASU inspects all products before shipment and guarantees their quality and authenticity at the time of dispatch from Japan.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

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Shipping and Transit

Shipping Method

• Standard items: Japan Post e-Packet Light (international shipping with tracking, no insurance)
• Premium / fragile items: EMS — Express Mail Service (international express shipping with tracking and insurance)

The appropriate shipping method is automatically selected based on the nature and value of each product.

Premium and fragile items (priced at ¥20,000 or above, or items such as ceramics, glassware, lacquerware, and delicate traditional crafts) are shipped via EMS with insurance coverage.

WATASU bears the risk of loss or damage in transit until the goods arrive at the destination.
In the event of loss or damage, WATASU will work with the customer to find an appropriate resolution on a case-by-case basis.

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Shipping Availability

Available shipping methods may vary depending on the destination country or region due to geographical, political, or logistical factors.

In such cases, WATASU may use an alternative shipping method to ensure delivery.

Shipping fees are calculated based on EMS rates as a reference point and will not exceed EMS pricing for the same destination and package weight.

We appreciate your understanding.

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Trade Terms

All shipments are made on DAP (Delivered At Place, Incoterms 2020) terms unless otherwise agreed.
This applies to all shipping methods, including both e-Packet Light and EMS.

This means:

• WATASU is responsible for shipping the product to the destination country
• Import customs clearance, duties, taxes, and related charges are the responsibility of the customer
• WATASU has no control over customs charges and cannot predict their amount

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Limitation of Liability

WATASU's liability is limited to the purchase price of the product.
WATASU shall not be liable for any indirect, incidental, or consequential damages, including but not limited to customs delays, delivery delays caused by postal services or customs authorities, or losses arising from the customer's failure to comply with local import regulations.

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Business Operator Information

Phone number is disclosed upon request in accordance with the Act on Specified Commercial Transactions.

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Products and Pricing

• All products listed on this site are authentic Japanese products sourced from domestic retailers in Japan
• All prices are listed in Japanese Yen (JPY) on each product page
• Prices are subject to change without prior notice

Additional Fees

• Shipping fee: Calculated at checkout based on shipping method, destination, and package weight (JPY)
• Import duties and taxes: May be charged by the destination country's customs authority and are the responsibility of the buyer
• Payment processing fees: None charged to the buyer

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Payment Methods

• Credit card (Visa, Mastercard, American Express, JCB)
• PayPal
• Shop Pay
• Other methods available through Shopify Payments

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Delivery

• Delivery method: International shipping from Japan

Shipping carriers:

• Standard items: Japan Post e-Packet Light (tracking included, no insurance)
• Premium / fragile items: EMS — Express Mail Service (tracking and insurance included)

Estimated delivery times vary depending on the destination and shipping method.
Final delivery estimates will be displayed at checkout.

Products are sourced after an order is placed.
Procurement and shipping preparation typically take 3–7 business days before dispatch.

Please note that as all products are sourced after an order is placed, availability cannot be guaranteed at the time of procurement.
In rare cases where an item is out of stock, we will promptly notify you and issue a full refund.

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Return and Refund Policy

• Defective or incorrect items:
  If a product arrives damaged, defective, or differs from the listing, please contact us within 7 days of delivery.
  WATASU will offer a full refund or replacement at no additional cost
• Change of mind:
  Returns are not accepted, as each product is individually sourced to fulfill the order
• Cancellations before purchase:
  Orders canceled before procurement will receive a full refund with no restocking fee
• Refund method:
  Refunds will be processed using the original payment method within 14 business days of approval

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Right of Withdrawal

Customers may cancel their order before the product has been procured by WATASU.
Once the product has been purchased and shipped, the right of withdrawal is limited to cases involving defective or incorrect items.

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Governing Law

This agreement is governed by the laws of Japan.
Any disputes shall be subject to the exclusive jurisdiction of the Kyoto District Court.

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This notice is published in compliance with Japan’s Act on Specified Commercial Transactions.