Shipping & Returns Policy

Last Updated: April 4, 2026

Thank you for shopping with WATASU.
All of our products are authentic Japanese goods, carefully sourced from domestic retail stores in Japan and shipped directly to you.

For legal and business operator information, please refer to our Legal Notice.

Shipping

How We Fulfill Orders

WATASU operates on a made-to-order sourcing model.
After you place your order, we procure the item from domestic retail stores in Japan and ship it to you.

This ensures you receive authentic, fresh-from-Japan products every time.

Please note that all items are sourced after an order is placed, and availability cannot be guaranteed at the time of procurement.
In rare cases where an item is out of stock, we will promptly notify you and issue a full refund.

Shipping Method

The appropriate shipping method is automatically selected based on the nature and value of each product:

Standard items: Japan Post e-Packet Light (tracking included, no insurance)
Premium / fragile items: EMS — Express Mail Service (tracking and insurance included)

Premium and fragile items include products priced at ¥20,000 or above, as well as ceramics, glassware, lacquerware, and other delicate traditional crafts.

Processing & Delivery Time

Processing time: 3–7 business days after payment confirmation (product sourcing and inspection)
Shipping time: Varies depending on the destination and shipping method (displayed at checkout)

Actual delivery times may vary depending on customs processing and local postal conditions.

Business days are Monday through Friday, excluding Japanese national holidays.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can track your package via the Japan Post tracking page or your local postal service website.

Shipping Destinations

We currently ship to all countries and regions serviced by Japan Post e-Packet Light and EMS, including:

United States, Canada
United Kingdom, Germany, France, and most EU countries
Australia, New Zealand
Singapore, Hong Kong, Taiwan, South Korea

And many more — please contact us if you are unsure whether we ship to your country.

Shipping Fees

Shipping fees vary depending on the shipping method, destination, and package weight.
The exact amount will be calculated at checkout.

All prices and fees are displayed in Japanese Yen (JPY).

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.
WATASU has no control over these charges and cannot predict their amount.

We recommend checking with your local customs office before placing your order.

Shipping Availability

Available shipping methods may vary depending on the destination country or region due to geographical, political, or logistical factors.

In such cases, WATASU may use an alternative shipping method to ensure delivery.

Shipping fees are calculated based on EMS rates as a reference and will not exceed EMS pricing for the same destination and package weight.

We appreciate your understanding.

Trade Terms

All shipments are made under DAP (Delivered At Place) conditions in accordance with Incoterms 2020, unless otherwise agreed in writing.
This applies to all shipping methods.

This means:

WATASU is responsible for delivering the goods to the destination country
Import customs clearance, duties, taxes, and related charges are the responsibility of the buyer
WATASU has no involvement in customs clearance and cannot predict duties or taxes
Risk of loss or damage transfers upon arrival at the destination

Please check with your local customs authority before placing an order.